Easily track your order after purchase with your tracking number, no matter where it’s being delivered.

In-stock creations will be shipped within 2 to 5 business days. If the pieces you wish to order are not in stock, please allow 2 to 4 weeks for production in our workshop. Once your order is ready and shipped, you will receive a confirmation email with a tracking number. The person who placed the order is responsible for any fees related to a SAPFIRA package returned after multiple failed delivery attempts. For any questions, contact us at info@sapfira-jewelry.com.

Our policy lasts 14 days. If more than 14 days have passed since your purchase, we will not offer a refund or exchange.

You can return the item for inspection. After its condition is checked, a refund will be issued if everything is in order.

1. Send us an email at inso@sapfira-jewelry.com

2. Please pack the item securely and include a note with your order number.
Kindly send the package to our warehouse:
- Street: 71 avenue du 3 Septembre,
- City: Cap D'ail,
- Country: France,
- Postal code: 06320.

When the product arrives at our warehouse, you will receive a refund to your original payment method once the inspection process is complete.

You cannot return the jewelry if it falls under the following reasons:
- The product you purchased can only be returned within 14 days of receipt.
- The product must include all unused components.
- If the certification tag attached to the product has been removed, it cannot be returned.

We do not offer exchanges. If the size isn’t right, a refund will be issued, and you can place a new order in the desired size.

We’re delighted to assist you! For any questions or requests, email us at info@sapfira-jewelry.com or send us a DM on Instagram @sapfira_jewelry. We’ll respond within 24 hours.