Track your order easily after purchase using your tracking number, wherever your delivery is made.

In-stock pieces are shipped within 2 to 5 business days. If the items you wish to order are not available, please allow 2 to 4 weeks for production in our workshop. Once your order is ready and dispatched, you will receive a confirmation email with a tracking number. The person who placed the order is responsible for any costs associated with a SAPFIRA parcel returned after multiple failed delivery attempts. For any questions, please contact us at info@sapfira-jewelry.com.

Our policy lasts 14 days. If more than 14 days have passed since your purchase, we cannot offer a refund or exchange.

You may return the item for inspection. Once its condition has been verified, a refund will be issued if everything is compliant.

Please note that custom-made or bespoke pieces are final sale and are not eligible for return or refund.

1. Please email us at info@sapfira-jewelry.com.
   
2. Carefully package the item and include a note with your order number.
   

Please send the parcel to our warehouse:

• Address: 71 Avenue du 3 Septembre
  
• City: Cap d’Ail
  
• Country: France
  
• Postal code: 06320
  

Once the item has been received and its condition inspected, your refund will be issued to your original payment method.

Please note that returns are not accepted in the following cases:

• The return request is made more than 14 days after receipt of the product.
  
• The item is not returned with all unused components.
  
• The certification tag has been removed, in which case the item becomes ineligible for return.

We do not offer exchanges. If the size is not suitable, a refund will be issued, and you may place a new order in the desired size.

We are happy to assist you. For any questions or requests, please email us at info@sapfira-jewelry.com or send us a direct message on Instagram @sapfira_jewelry. We will respond within 24 hours.